CUSTOMER SUPPORT
For help with a product selection, payment or an existing order, email admin@falconpeps.com.
Already placed an order?
Include your order number and the email address used at checkout. Tell us what you need help with; for a damaged or incorrect delivery, photographs of the parcel and item can help us assess the issue.
Check an order
Use Order status with your order number and billing email, or open Orders in My Account. Order status shows the stage recorded by Falcon Peps; it is not a carrier’s parcel-location feed.
Payment enquiries
For a bank transfer, include the order reference, amount and transfer date. For cryptocurrency, include the coin and transaction ID if available. Never send your banking password, wallet seed phrase or private key.